Frequently Asked Questions

Credit Card terms are available for all orders placed on the website.  We accept MasterCard, Visa, American Express, and Discover.

If you have an established open credit account, “On Account” terms will be available once we have linked your web account to your regular customer account. 

COD terms may also be available for established Wensco customers.
Last Update: 2/22/2016 5:25:31 PM redmer
Customer Pickup and UPS are generally available to all web customers.  Once we have linked your web account to your regular customer account, Delivery may also be an available shipping option.  
 
Delivery will be available if we have assigned your customer account to a delivery run in our order entry system.  If we have delivered to you in the past, or you are curious if we deliver to your area, please contact customer service at 1-800-253-1569. Delivery will not be an available shipping option when the delivery address is manually entered. Please contact us if your shipping address has changed, or if you require multiple shipping addresses.
Last Update: 3/3/2016 8:51:49 PM redmer
The UPS shipping options will be limited depending on what items are in your cart.  If items classified as “Cannot be shipped via UPS” or “Cannot be shipped via UPS Air” are in your cart your UPS shipping options will be limited to Ground only, or unavailable.  The items that are restricting your shipping options will be disclosed on the Delivery and Billing section of the checkout process. 
Last Update: 3/3/2016 7:11:46 PM redmer
The website estimates freight using UPS rate calculations based on the source and destination locations and by accumulating the weight assigned to the items in your cart.  We try to ensure that this estimate is accurate, however, certain assumptions made by the website, such as the number of packages, additional handling charges, COD fees and package size may produce different results.  We will charge actual freight charges and notify you prior to shipment if the amount varies significantly from what was quoted to you on the website.  
Last Update: 3/3/2016 8:56:41 PM redmer